We strive to provide our customers with the highest quality jewelry and exceptional customer service. However, we understand that there may be occasions when you need to return or refund a purchase. This Refund and Return Policy outlines the terms and conditions for such instances.

• Returns

1.1 Eligibility:

• We accept returns within 30 days from the date of delivery.
• To be eligible for a return, the item must be unused, in its original condition, and in its original packaging.

1.2 Non-eligible items: The following items are not eligible for return:

• Custom-made or personalized jewelry.
• Earrings (for hygiene reasons) unless they arrived damaged or defective.
• Items purchased during special sales or promotional events explicitly mentioned as final sale.

1.3 Return Process: To initiate a return, please follow these steps:

• Contact me through sydshine@outlook.com within 30 days of receiving the item, stating your order number and reason for the return.
• Our team will provide you with detailed instructions on how to proceed with the return, including the return address.
• Pack the item securely in its original packaging, including all accompanying materials.
• Ship the item using a trackable and insured shipping method. You are responsible for the return shipping costs.
• Once we receive the returned item and verify its condition, we will process your refund.

1.4 Refunds:

• Upon receiving and inspecting the returned item, we will notify you of the approval or rejection of your refund.
• If approved, the refund will be processed back to your original payment method within 3-5 business days.
• Please note that shipping fees, customs duties, and taxes paid during the original purchase are non-refundable.

• Exchanges

2.1 Eligibility:

• We accept exchanges within 30 days from the date of delivery.
• To be eligible for an exchange, the item must be unused, in its original condition, and in its original packaging. 

2.2 Exchange Process: To initiate an exchange, please follow these steps:

• Contact our customer support team within 30 days of receiving the item, stating your order number and the reason for the exchange.
• Our team will provide you with detailed instructions on how to proceed with the exchange, including the exchange address.
• Pack the item securely in its original packaging, including all accompanying materials.
• Ship the item using a trackable and insured shipping method. You are responsible for the return shipping costs as well as the shipping costs for the new item.
• Once we receive the returned item and verify its condition, we will process the exchange and ship the new item to you.

• Damaged or Defective Items

In the event that you receive a damaged or defective item, please contact our customer support team within 48 hours of receiving the item. We will guide you through the return or exchange process and cover all associated shipping costs.

• Contact Us

If you have any further questions or need assistance regarding our Refund and Return Policy, please contact our customer support team at sydshine@outlook.com

Please note that this Refund and Return Policy is subject to change without prior notice. It is your responsibility to review and understand our policy at the time of purchase.

Thank you for shopping with us at Syd Shine. We strive to provide you with the best possible shopping experience and want to ensure that your jewelry reaches you in a timely and secure manner. Please review our shipping policy below:

• Processing Time:

  • All orders are processed within 3 business days (excluding weekends and holidays) from the date of purchase. This processing time allows us to prepare your jewelry and package it with care.

• Shipping Methods and Delivery Time:

  • We offer multiple shipping options to accommodate your needs:
    • Standard Shipping: Delivery time is estimated to be 3 to 7 business days, depending on the destination.
    • Expedited Shipping: For customers who need their jewelry sooner, we provide expedited shipping services. Delivery time is estimated to be 1 to 3 business days, depending on the destination.
  • Please note that the delivery times mentioned are estimates, and actual delivery may vary due to factors beyond our control, such as customs delays or unforeseen circumstances.

• Shipping Costs:

  • The shipping cost for your order will be calculated at the checkout based on the destination and the weight of the package. We strive to provide you with competitive and reasonable shipping rates.

• Order Tracking:

  • Once your order has been shipped, we will provide you with a tracking number via email or text message. You can use this tracking number to monitor the progress of your shipment online.

• International Shipping:

  • We offer international shipping to select countries. However, please note that customs fees, import duties, and taxes may apply upon arrival in your country. These charges are the responsibility of the recipient and are not included in the item price or shipping cost.

• Shipping Restrictions:

  • Some items may be subject to shipping restrictions or regulations due to their materials or value. In such cases, we will notify you promptly if any shipping restrictions apply to your order.

• Packaging:

  • To ensure the safety of your jewelry during transit, we package each item securely and with care. Each piece will be placed in a protective box or pouch and then placed in a padded envelope or shipping box.

• Address Accuracy:

  • It is your responsibility to provide us with accurate shipping information. Please double-check your shipping address before completing your order. We are not responsible for any delays or losses caused by incorrect or incomplete addresses provided by the customer.

• Lost or Damaged Packages:

  • In the rare event that your package is lost or damaged during transit, please contact our customer support team as soon as possible. We will work with the shipping carrier to resolve the issue and ensure your satisfaction.

If you have any further questions or concerns regarding our shipping policy, please don't hesitate to contact us at sydshine@outlook.com. Thank you for choosing Syd Shine, and we look forward to serving you!